MoveTrue Kinstretch Privacy Policy
Last updated: 23 July 2026
MoveTrue respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored and shared when you use the MoveTrue Kinstretch mobile application and associated services.
MoveTrue Kinstretch is operated by MoveTrue / Robert Feven, United Kingdom.
1. Information we may collect
When you use MoveTrue Kinstretch, we may collect information that you provide directly or that is generated through your use of the service.
This may include:
- Your name and email address.
- Account and login information.
- Information associated with your MoveTrue Kinstretch membership or subscription.
- Information you voluntarily provide when communicating with us or using features within the app.
- Technical information such as device type, operating system, app version, IP address and diagnostic information.
- Information about your interaction with the app, such as content accessed and app usage.
- Purchase and subscription information.
MoveTrue Kinstretch does not intentionally collect payment card details directly. Where payments are processed by a third-party payment provider, payment information is handled by that provider according to its own privacy and security practices.
2. How we use your information
Information may be used to:
- Create and manage your MoveTrue Kinstretch account.
- Provide access to app content and subscription features.
- Authenticate users and maintain account security.
- Process and administer memberships and subscriptions.
- Provide customer support.
- Communicate with you about your account or the service.
- Maintain, troubleshoot and improve the app.
- Monitor performance and understand how the service is used.
- Prevent fraud, misuse or security incidents.
- Meet applicable legal and regulatory requirements.
We do not sell your personal information.
3. Service providers and sharing of information
MoveTrue Kinstretch relies on third-party service providers to operate certain aspects of the service.
These may include:
Passion.io – provides technology used to host and operate the MoveTrue Kinstretch application and associated account functionality.
Stripe – may be used to process payments and manage subscriptions purchased outside app-store payment systems where applicable.
Apple and Google – where you download the app or purchase subscriptions through their respective platforms, information relating to those transactions may be processed by Apple or Google under their own privacy policies.
We may also use technical infrastructure, analytics, communications or support providers where necessary to operate the service.
These organisations may process information only to the extent necessary to provide their respective services or as otherwise permitted by law.
We may also disclose information where required by law, regulation, legal process or to protect the rights, security or safety of MoveTrue, our users or others.
4. Payment information
Payments and subscriptions may be processed through third-party payment providers such as Stripe, Apple or Google.
MoveTrue does not normally receive or store complete debit or credit card numbers.
We may receive transaction information such as subscription status, payment status, product purchased and transaction identifiers where necessary to administer your membership.
5. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Where information is transmitted between your device and online services, appropriate secure communication technologies are used by our service providers.
No internet-based system can be guaranteed to be completely secure, but we and our service providers take reasonable measures designed to protect user information.
6. Data retention
Personal information is retained only for as long as reasonably necessary to provide MoveTrue Kinstretch, administer accounts and subscriptions, meet legal or regulatory obligations, resolve disputes and enforce agreements.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
Where information is no longer required, it will be deleted or anonymised where reasonably practicable.
Certain transaction or business records may need to be retained after an account is deleted where required for legal, tax, accounting, fraud-prevention or regulatory purposes.
7. Account and data deletion
You may request deletion of your MoveTrue Kinstretch account and associated personal data.
Where account deletion functionality is available within the MoveTrue Kinstretch app, you may initiate deletion through that functionality.
You may also request account and personal-data deletion by contacting MoveTrue using the contact details below.
When an account is deleted, personal information associated with that account will be deleted or anonymised unless retention of particular information is required for legitimate legal, security, fraud-prevention, tax, accounting or regulatory purposes.
Google specifically requires apps offering account creation to provide both an in-app deletion route and an external web method for account deletion.
8. Your rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to personal information held about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Restrict or object to certain processing.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
UK users may also have rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Requests can be made using the contact information below.
9. Children’s privacy
MoveTrue Kinstretch is not intended to knowingly collect personal information from children without appropriate consent where such consent is legally required.
If we become aware that personal information relating to a child has been collected contrary to applicable requirements, we will take appropriate steps to delete it.
10. International data processing
Some service providers used to operate MoveTrue Kinstretch may process or store information outside the United Kingdom.
Where this occurs, appropriate safeguards are used where required under applicable data-protection legislation.
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to MoveTrue Kinstretch, our service providers, legal requirements or our data-handling practices.
The latest version will be published on this page and the “Last updated” date will be amended accordingly.
12. Contact
For questions about this Privacy Policy, your personal information, or to request account or data deletion, contact:
MoveTrue / Robert Feven
MoveTrue Kinstretch
United Kingdom
Email: contact@movetrue.co.uk